FAQS

Q: What is the shelf life and expiration date
A: 15 months from manufacture date. Applications with HSA are underway to extend it. We guarantee that all our ARTs have at least 13 months left on the expiration date when we deliver.

Q: I am an enduser and I would like to purchase at least 1,000 tests. May I get bulk pricing?
A: Yes, please contact us with the desired quantity.

Q: Which ARTs have been granted PSAR for sale to consumers?
A: Here is the list on HSA website. Click here.

Q: How many tests are there in a box?
A: We have 1 test/box, 2 tests/box, 5 tests/box and 20 tests/box.

Q: We are a company and have not got a credit card. May we use other payment methods?
A: Yes, please send us an email using the contact form stating your company name and desired quantity and we will send you a sales order.

Q: May I self collect?
A: We are all in the middle of a pandemic. We cannot accept walk in customers.
Let’s stay safe and choose the free delivery option instead.

Q: Are the buffers prefilled? Or does the user have to pour the buffer into the buffer tube?
A: The buffers are sealed individually and prefilled. No transferring of buffer is needed.

Q: I bought the Alltest from the supermarket or pharmacy but it is missing a swab or buffer.
A: Please submit your request here.

We typically resolve it within 1-2 working days and send you the missing items. 

Q: May I have more information on the manufacturer?
A: The Alltest ART has been developed by Hangzhou Alltest Biotech Co. Ltd In China.

Q: May I see proof that it can detect Omicron variant?
A: Yes. Please have a look at this link: https://www.allt.sg/pages/omicron-variant-update-31st-jan-2022

Q: May I have the CE Mark for self testing, Australia TGA, HSA Pandemic Special Authorisation Route (PSAR) approval?

 

Packaging information

2T Contents

 

1 test/box (For self-testing)
Each Carton contains 480 tests and is packed in 480 boxes.
The box dimension is 121mm x 65mm x 20mm
The carton dimension is 550mm x 395mm x 460mm
The gross weight per carton is 12.2kg
The volume of each carton is 0.1m³

Individually wrapped contents
1 x COVID-19 Test Kit Cassette
1 x Individually Filled Extraction Buffer/Prefilled Buffer
1 x Nasal Swab
1 x Waste Bag
Product Insert (Download)


2T Content

2 tests/box (For self-testing)
Each Carton contains 480 tests and is packed in 240 boxes
The box dimension is 121mm x 65mm x 27mm
The carton dimension is 550mm x 390mm x 310mm
The gross weight per carton is 8kg
The volume of each carton is 0.067m³

Individually wrapped contents
2 x COVID-19 Test Kit Cassette
2 x Individually Filled Extraction Buffer/Prefilled Buffer
2 x Nasal Swab
2 x Waste Bag
Product Insert (Download)


5T Contents

 

5 tests/box (For self-testing)
Each Carton contains 450 tests and is packed in 90 boxes
The box dimension is 121mm x 60mm x 65mm
The carton dimension is 405mm x 389mm x 327mm
The gross weight per carton is 7.1kg
The volume of each carton is 0.052m³

Individually wrapped contents
5 x COVID-19 Test Kit Cassette
5 x Individually Filled Extraction Buffer/Prefilled Buffer
5 x Nasal Swab
5x Waste Bag
Product Insert (Download)


20T Content
20 tests/box (For self-testing)
Each Carton contains 1,000 tests and is packed in 50 boxes.
The box dimension is 190mm x 107mm x 86mm
The carton dimension is 550mm x 395mm x 460mm
The gross weight per carton is 14.1kg
The volume of each carton is 0.1m³

Individually wrapped contents
20 x COVID-19 Test Kit Cassette
20 x Individually Filled Extraction Buffer/Prefilled Buffer
20 x Nasal Swab
20 x Waste Bag
Product Insert (Download)